Lead Nurturing: Followup, Engagement & Scoring

Colect data, Segmentation & Marketing automation campaigns
PangoCDP • Nền tảng thống nhất dữ liệu khách hàng

Campaign format:

  • Collect customer data, customer feedback from online to offline.
  • Segment customer data according to potential level, interaction behavior and feedback.
  • Suggest telesales to take care of customer interaction (CRM)
  • Marketing automation for caring, engage scenarios: Introduce products related to each group / Update and educate…

Report:

  • Conversion rate
  • Engagement rate
  • Revenue

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Related Usecase

Listen to customer feedback to improve service. PangoCDP helps to automatically send a survey to a customer after they complete an order in a store or eCom.
Feedback & Surveys
Data Collection
Convert stamps automatically to listed gifts & find the place that can redeem gifts with PangoCDP through Zalo OA, encouraging use and measuring campaign effectiveness.
Customer Service
Build up-sell and cross-sell scenarios for customers and measure effectiveness.
Digital Messaging
Customers can find and interact with sales staff who have served customers before, or find the nearest store through the engagement channel.
Customer Service