Customer Success Stories Across Industries

The Customer Care Solution from The Master Channel, featuring 100% automated scenarios, not only enhances interaction experiences but also helps the brand maintain long-lasting connections and loyalty with customers.

Over 100,000 interactions and more than 11,000 Zalo Mini App openings were recorded. During the campaign, reports sent to Vua Bia - AB InBev showed that, on average, each customer generated 147% more orders compared to the number of initial purchasers, demonstrating the success of Vua Bia - AB InBev in driving sales growth.

After more than a month of implementation, the campaign in collaboration with The Master Channel has helped FAHASA boost purchase rates, increase sales, and strengthen customer engagement through an exciting interactive experience with the lively game.

Ampersand's collaboration to implement The Master Channel solution resulted in over 80% growth in followers on its Zalo Official Account, opening up opportunities to maintain engagement and build a loyal customer community unique to the brand.

The "Earn Points to Redeem Gifts" campaign with The Master Channel helped AP SAIGON PETRO boost sales targets and strengthen customer relationships through engaging and dynamic interactive experiences.

The O2O sample distribution campaign with The Master Channel helped Eurostars achieve an 80% customer conversion rate and attracted over 11,099 interactions with the brand's Zalo OA.

The ticket management and event check-in campaign in collaboration with The Master Channel enabled MMA Vietnam to overcome challenges in the check-in process and elevate customer experience at their events.

With innovative and customer-centric approach, the WinCommerce game series on Mini App stands out as one of the most impressive Mini Apps in 2024, elevating the customer experience on the Zalo Mini App platform.

INNISFREE's sampling campaign in collaboration with The Master Channel achieved 40,000 interactions, a 50% increase in Zalo OA followers, and a sample redemption rate of 18.3%.

Leveraging the appeal of the Czech-Vietnam Cultural Festival, Elmich set up standees featuring QR codes for information registration and gift receiving at the event.