Customer Success Stories Across Industries

The gift distribution solution with The Master Channel enables businesses to reach customers through fast, seamless interactive experiences, thereby increasing brand satisfaction and fostering long-term engagement opportunities.

Instead of sending plain text messages and voucher codes via SMS, Couple TX redirected customers to its Zalo channel through Couple TX Gift – an intuitive and convenient gift wallet Mini App. Whether for mass campaigns or personalized offers, the voucher distribution process is fully optimized.

VUS and PangoCDP redesigned the interaction experience using mini games and smart forms. Instead of requiring parents to manually enter their phone numbers and wait for an OTP, now just a few simple taps and permission allow Zalo to auto-fill verified information.

The Gamifying The Master Channel campaign helped Opella Vietnam strengthen connections and deepen the bond between healthcare professionals and the brand.

The "Purchase to Gift" campaign with The Master Channel delivered an engaging interactive experience for customers, achieving a game participation rate of up to 93% while enabling OQR Byoung to proactively manage its customer data resources.

The Customer Care Solution from The Master Channel, featuring 100% automated scenarios, not only enhances interaction experiences but also helps the brand maintain long-lasting connections and loyalty with customers.

Over 100,000 interactions and more than 11,000 Zalo Mini App openings were recorded. During the campaign, reports sent to Vua Bia - AB InBev showed that, on average, each customer generated 147% more orders compared to the number of initial purchasers, demonstrating the success of Vua Bia - AB InBev in driving sales growth.

After more than a month of implementation, the campaign in collaboration with The Master Channel has helped FAHASA boost purchase rates, increase sales, and strengthen customer engagement through an exciting interactive experience with the lively game.

Ampersand's collaboration to implement The Master Channel solution resulted in over 80% growth in followers on its Zalo Official Account, opening up opportunities to maintain engagement and build a loyal customer community unique to the brand.

The "Earn Points to Redeem Gifts" campaign with The Master Channel helped AP SAIGON PETRO boost sales targets and strengthen customer relationships through engaging and dynamic interactive experiences.